Our Policies, Terms & Privacy

Detailing is a labour-based service. Once the detail is complete, the service is considered delivered and no refunds are issued.

If you are unhappy with any part of the work, tell us at the final walk-around before we leave, or within 24 hours of the appointment. We will return and re-do the affected area at no charge. Re-service is our sole remedy in place of a refund.

Results are limited by the condition of the vehicle. Permanent stains, burns, deep scratches, etched paint, worn or damaged materials and odours bonded into upholstery may improve but cannot always be fully removed, and this is not grounds for a refund.

Bookings may require a deposit to reserve your time slot. The deposit is applied to the final price of your service.

Cancel or reschedule more than 24 hours before your scheduled start time and your deposit is refunded in full, or moved to your new date.

Cancellations within 24 hours of the scheduled start time, or appointments where we arrive and cannot access the vehicle, forfeit the deposit. This covers the reserved time and travel.

Refunds of eligible deposits are returned to the original payment method, typically within 5–10 business days.

If we cancel or reschedule for weather, equipment or any reason on our side, your deposit is refunded in full or carried to a new date, your choice.

Booking an appointment means you accept these policies. You confirm you own the vehicle or are authorised to have it serviced.

We need one parking space with roughly ten feet of clearance and legal, safe access to the vehicle. We also need access to a water spigot and a power outlet.

Please remove personal belongings, valuables, cash, electronics, firearms and child seats before we arrive. We are not responsible for items left in the vehicle.

Quoted prices assume normal condition. Excessive pet hair, sand, biohazards (vomit, blood, bodily fluids), mould, heavy smoke odour or extreme soiling may require an additional charge, which we will quote and confirm with you before continuing.

We may decline or stop a job where conditions are unsafe, a biohazard is present, or the vehicle has pre-existing damage that would worsen with cleaning.

Payment is due on completion unless otherwise agreed. Prices are subject to change; the price confirmed at booking is the price you pay for that appointment.

We inspect the vehicle with you before starting and note any existing damage. Cleaning can reveal — but does not cause — pre-existing scratches, chips, faded clearcoat, rust, loose trim, cracked plastics, worn leather or failing seals.

We are not liable for pre-existing damage, aftermarket parts or modifications, non-factory paint or wraps, poorly installed accessories, or water intrusion through faulty seals, open windows or damaged bodywork.

Any claim of damage caused by our service must be reported before we leave the site or within 24 hours, with photos. Our total liability for any single appointment is limited to the amount paid for that appointment.

We carry general liability coverage. Nothing in this policy limits rights you have under Florida law that cannot be waived.

Welcome discount codes are valid for one use, on one appointment, for first-time customers only, and cannot be combined with other offers.

Discounts apply to service packages, not to taxes, travel surcharges or extreme-condition charges. Codes have no cash value and may be withdrawn at any time.

We collect only what we need to serve you: your name, phone number, email, service address, vehicle details and booking notes.

We use this information to schedule, deliver and follow up on your detail, and — if you opted in — to send your discount code and occasional service reminders. You can opt out at any time by replying or emailing us.

We do not sell, rent or trade your information. It is shared only with the tools we need to run the business, such as payment and email providers.

To see, correct or delete the information we hold about you, email Vpolishdetail@gmail.com and we will action it.

This site may use basic analytics to understand how visitors find us. You can block cookies in your browser at any time.

We may photograph or film vehicles before and after service for our portfolio and social media. Licence plates and identifying details are hidden or blurred.

If you prefer your vehicle is not photographed, tell us in your booking notes or on arrival and we will not.